microsoft authenticator not sending notifications new phone

Dont allow: If you select this option, youll be blocked from accessing the resource. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. Notifications can be sent from any number of channels or in-band or out-of-band. You can try to resolve your network connections through your phone settings. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. We turned off the ability to receive texts/calls and are forcing the Authenticator app. I also cannot find a code to enter on my laptop from the app. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Once the app generates a code, you will be able to log in to your account with it. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Draw over other apps. Thank you for writing to Microsoft Community Forums. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Sign-in with this account on the device registration page, then try enabling passwordless for the account. We have recently implemented MFA with a conditional access policy. Q: What ifAutofillis not available for me in Settings? A: The Authenticator app collects your GPS information to determine what country you are located in. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Read the contents of your storage. Therefor cannot use any of my work related phone apps which is literally essential to my job. Q: How can I get my Incident ID aftersending logs to customer support? You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. Maybe it was turning off wifi. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. However, Authenticator on your old phone contains the Gmail account [email protected]. On the next screen, you can select onStop sync and remove all autofill data. If you have feedback for TechNet Subscriber Support, contact A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Answer. What is the version of Microsoft Authenticator APP? Contact your admin to fix this issue (uniqueness validation). What should I do? @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Two-step verification requires proving two things--a thing you know, and a thing you have. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Prevent phone from sleeping. Q: What is App Lock, and how can I use it to help to keep me more secure? I initially registered my MFA Account on a different device but I don't have an access to it any longer. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. This minimaldata is needed to keep the app updated and secure. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. What can I do? If you change your mind, you will need to go to Settings and manually enable the permission. Q: Which version of the Authenticator app should I be using? For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. The software giant kicks off public testing for its Phone Link software. Of course they are. My phone have been stolen, I had work account logged in there. Open APP and check for notifications. For example, if we use WIFI. A: Make sure the date and time on your device are correct and are being automatically synced. Q: I got a prompt asking me to grant permission for the app to access my location. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. You still use your password to access credentials to share with another organization. This permission is required for sending notifications. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. There is no alternate method since Phone/Text are disabled. Please try the above suggestion and if there's any update, feel free to let us know. Removing autofill data doesn't affect two-step verification. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Microsoft Authenticator app has stopped displaying the approve/deny message. If your work or school uses Azure AD accounts, they are able to turn off this feature. Then, select Settings and scroll down to the Notifications section. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Any help would be great here also. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. No notifications on Android 5.0.2. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. A: Verified IDs are issued directly from your organization or a website. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. I'm glad I'm not the only one. My phone have been stolen, I had work account logged in there. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Q: Why is my account tile gray and inactive? A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Just turn on theScreen Capturesetting in Authenticator and restart the app. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Select Security info in the left menu or by using the link in the Security info pane. On Android, Microsoft Authenticator is failing to register for push notifications. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. It works with both iOS and Android devices, so there is no need to install the app. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. You can turn App Lock on or off on the Authenticator Settings page. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. In such case we would suggest you to uninstall and reinstall the app once and check. I suggest you could check as the following In this situation, the account isn't used for two-step verification and shows up as gray or inactive. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. Try this, hit the hamburger on the left and click on "backup this device". Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. Would be very grateful for some help. However, Authenticator on your old phone contains the Gmail account [email protected]. Youll then be able to use those if you experience any issues when trying to recover your accounts. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). Problems started when I upgraded to MS Authenticator. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? The problem persists. For more information, review the Microsoft Privacy Statement. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. For more info, see theBackup and recover account credentials with Authenticatorarticle. To switch your personal account over to notifications, you'll have to re-register your device with the account. Do you try to delete accounts on Microsoft I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! What Is a PEM File and How Do You Use It? The app requires your consent to use biometric or facial recognition instead of entering the PIN. 1. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. You need to accept the notice of this data collection when you use the app for the first time. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Regards, Walter For the Outlook account, youd follow the same steps. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. To open the app, you must enter your username and password. Then sign on with recovery account to do the restore. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Most accounts provide backup codes you can use if youve lost or damaged your phone. I have submitted feedback logs using Incident ID:UE5893G if it helps. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. Please ensure push notifications are enabled in Settings and your network connection is stable.. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Why am I seeing this? It can also be used to sign in to apps and websites that support Microsoft Authenticator. What is SSH Agent Forwarding and How Do You Use It? I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Whenever I try to enter a MS service (e.g. The Authenticator app is available forAndroidandiOS. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Phone number is also correct. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. If you have an Android device, the ID.me Authenticator app is the best option. Definitely would like to see the one-time bypass feature in Azure MFA. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. All rights reserved. Googles online services are available with push notification authentication. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). What are the steps? Q: Is registering a device agreeing to give the company or service access to my device? Next, youll need to install Microsoft Authenticator on your new phone. I did change my tone for notifications so I knew it was "special". Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. On Android, Microsoft recommends allowing the app to access location all the time. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. CSP Partner security requirements where this community is meant for. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Use biometric hardware. Tap the Contoso account tile. The app will request this permission only if your organization has a policy requiring location. This is the only way to fix it. To remove an account from your old phone, open Microsoft Authenticator on it. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. You don't need Microsoft Account. How do I set up my accounts in Authenticator again? Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. 01:53 AM Can I continue authenticating using the app? Q: How do I remove an account from the app? There is no QR code to scan on my laptop using the authenticator app. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. May 31, 2022 . Exact same problem here. However, I now get three notification sounds after approving the request. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. You will need to go to Settings and manually enable the permission. Whenever I try to enter a MS service (e.g. Also, my MS Authenticator does not receive any notifications. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. The Recovery tool will overwrite the [email protected] account you added to Authenticator on your new phone with the [email protected] account that exists in your backup. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Make sure the app is turned on to use sound or to vibrate for notifications. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Camera. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. To use Microsoft Authenticator, you need to first enable it on your Android device. Finally, add the account again and turn authenticator backup back on again. This can be done a lot better! 05:33 AM Can Power Companies Remotely Adjust Your Smart Thermostat? What should I do? Q: Can I create my own Verified Identity? Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. From this point onward, only your new phone will provide 2FA codes for you. if yes it may affect your user behavior. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Microsoft Account unfortunately has been removed from Google play store. If you have a device that is registered with your organization, you might need an extra step to remove your account. Select the headings below to see more information. When you purchase through our links we may earn a commission. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! My MS Authenticator app does not show any 6 digit one-time-tokens. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. What can I do? I'm afraid it's an Android 5.0.2 issue. Unlike a password, we don't want you to remember this number. When the app is closed, I don't get notifications. Q: How is my location information used and stored? Then, select Add method in the Security info pane. Check for notifications doesn't change the situation: no notification queued. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. introducing new interoperability features, Do Not Sell or Share My Personal Information. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. change it to mobile connection to see if it is working3. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. This type of account is frequently called a "broker" account.