This means your modem is connected to our network and the line is active. Plug other end of phone cable into the your home phone line. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. All Rights Reserved. The one you use will depend on the type of internet connection you have. Learn what the flickering lights on the front of your CenturyLink C4000 modem mean, and how to troubleshoot related problems with your connection. These preset credentials cannot be retrieved, and your modem could become unusable without them. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. |Privacy preference center Look for an email with your order confirmation details and an order status tracking link. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Once the light is green, you're connected to the internet and you can get online! TheC4000BGandLG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. Editorial Score. Do not remove or lose your modem sticker, which includes your defaultadmin username and password. Your modem'swireless settingscontrol the WiFi network in your home. This can depend on the age of your home. The status light ring will change colors as it goes through the installation process, to show you its connection status. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. We've created a series of self-help and install videos to empower you to quickly get connected. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). 423 0 obj <> endobj By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Download the Brightspeed Internet app to manage your account. Go to quick set-up and put in the necessary authentication information as it was stated from the old modem. Modem Features: 80%. This gateway is tested and certified to run up to 940 Mbps on the Quantum Fiber network. This can depend on the age of your home. This video is a step-by-step guide of how to setup your modem. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. It should turnsolidBLUEonceit has connected. 1) Place the CenturyLink modem in transparent bridge mode and use Orbi in Router mode. This means a connection failure has occurred. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. Regardless of the specific model, the status LED ring on the front of the modem will function in the same way.This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. This may happen for one of these reasons: The CenturyLink network hasn't yet been activated at your address. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). Option 1:In theBrightspeed Internet app,go into theInstall My New Modemsection. If NO, proceed to the next step, "Check for connectivity.". Up and running within a half hour. Make sure the outlet is live. Thats issue I cannot get connected to IP. Set up WPS on your modem. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. Now it's time to get your modem hooked up. This indicates nothing is connected to the modem port. Setting up new service? That's okay. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. These lights will flash red and green while the modem is syncing. Share | Add to Watchlist. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Filters arenotneeded if you use theC4000XG. Wrong modem? Theutilities menugives you access to several additional tools to manage and test your modem. What if all the lights on the modem are off? Use the new modem. Compared to WiFi 5, it delivers: About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer 9.3. Most of these are best for tech-savvy folks who are familiar with modems and networking. Filters are not included in your modem kit. Verified purchase: Yes | Sold by: bluehousesupply (0) (0) Try plugging the green cord into a different jack. If your device doesn't have Ethernet, you can instead connect to WiFi using the login information on the bottom of the modem. . Local time: 03:30 AM. Look for an email with your order confirmation details and anorder statustracking link. On or before the day your service is supposed to begin, your modem will come in the mail. 3. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. Buy The Greenwave C4000LG Modem. Have a home security system? WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Use the, This means a connection failure has occurred. At this point, you are ready to activate your service! 4.7 out of 5 stars based on 30 product ratings (30 . If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. Try another phone jack if one is available. This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. Find addit. I then went through the 3-step setup for this new modem, but was never able to finish step 3. I have a CenturyLink C4000LG modem/router. So I had a brand new Netgear Nighthawk router R6900v2 and connected it to my modem I followed the instructions that came with the Netgear router and it worked just fine. . 4. My Android, Apple and Linux devices work fine, both with internet and wireless connections. For all following models: . This video provides a few simple tips that could help y. But the function is basically the same. $84.99. The tech fixed the problem, and the new modem was able to connect to the DSL service. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? Personalize the Wi-Fi2. 5. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. If you have aC4000BG/BZor LG/LZmodel, you will also see aDSL status lighton the back of the modem. Most of these are best for tech-savvy folks who are familiar with modems and networking. We had to replace one of the same models and no issues. 5 Gigabit ports (1 WAN + 4 LAN) Smart Connect - Intelligently selects the fastest WiFi band for every device connection. Fast and strong wifi signal. The main screen will appear. Try the tower modem setup page instead. Jun 10, 2022. If you have a landline phone and internet with CenturyLink, filters should have been included at the time of your order and will arrive in a separate package. Posted 21 September 2016 - 06:14 AM. What is the second port on the back . Wrong modem? Where it is placed can have a huge impact on your wireless performance. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. $69.99. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Try plugging the DSL cord into a different jack. I setup my Belkin Router and at completion it said "Success you are now connected!", however the light in front is still amber colored when it should be green, . WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. Search for an email containing information about your order confirmation and a link to follow its status. If you don't have a jack, chat with us to have one installed. The one you use will depend on the type of internet service you have. These are essential to make sure you get the best phone and internet connection. Next, you'll need to find a good spot for your modem. Below are some of the most common questions and issues that customers ask as they install a modem. Concretely, you can control Security Options, DNS, proxy, LAN, Network Management, IP QoS , WAN, WLAN settings, DSL, ADSL, MAC, WPS block; amongst others. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. Wireless security settings. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. You may receive a notification earlier in the day to let you know that your service has been activated, and then you can start your installation. It can handle . Plug other end of Ethernet cable into the your home phone line. Please note that a phone jack is required to set up Brightspeed internet service in your home. Next image. These are essential to make sure you get the best phone and internet connection. Residential | Small Business| Enterprise| 2023 CenturyLink. About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map LIGHT COLOR - DSL internet connection status. If NO, proceed to the next step, "Check for connectivity.". Option 2 is probably the simplest and is a good choice. If you don't have a jack,chat with usto have one installed. Have a home security system? For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link). First, your modem will arrive in the mail on or before the date your service is scheduled to start. Residential | Small Business| Enterprise| 2023 CenturyLink. You can continue to the next stepto compete setup. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. . Tower modem setup guide. Firmwareis the software programmed into your modem that makes it run. DSL and power ports on the back of the C4000BG and LG/LZ models. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. The status light ring will change colors as it goes through the installation process, to show you its connection status. It's possible that there was a power outage or some other loss of power of the modem/router and it reset. Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. Climate Pledge Friendly. At this point, you are ready to activate your service! Not the right kind of modem? Reddit and its partners use cookies and similar technologies to provide you with a better experience. 2017-04-24 10:28 AM. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. Make sure the outlet is live. The red light indicates the modem isn't connecting to the CenturyLink network. Visit the. How to set up centurylink modem c4000lg mg yz. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Try this: This can depend on a number of factors. Enter the user name and password provided by your ISP. Option 2:Open a browser on your computer and go tohttp://connect.centurylink.com(not"https"). The C4000XG does not have a DSL port or light. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. In-home speeds may differ based on router setup, devices and other factors. If needed, you can download the same instructions below. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. It should turnsolidBLUEonceit has connected. Cyber Monday 2021 ****h. The Zyxel C3000Z is one of CenturyLink's top recommended modems for its DSL internet service. 5. Centurylink modems are made by 3rd party distributes (recently it seems mostly Zyxel). For the following models: 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. WiFi Protected Setup (WPS)is an easy way to connect devices to your WiFi network. Verified purchase: Yes. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. Cookie Notice is a good first step to fix many common problems. We're here to help! Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? This means your modem is connected to our network and the line is active. The main screen will appear. Filters arenotneeded if you use theC4000XG. Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. %PDF-1.6 % People who viewed this item also viewed. X. We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. The particular jack you are using isn't hooked up or is faulty. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. The C4000LG has the same specifications as theZyxel C4000LZ. Once the light is green, you're connected to the internet and you can get online! Works great. Try this: Only the C4000BG and LG/LZ models have a DSL light. . Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). I just upgraded my internet speed to 80mbps. Standards-based WiFi WPA3 security. well then don't forget to:SubscribeLikeCommentShare with your friends Thanks for watching!C4000LG CenturyLink Modem by GreenWave#C4000LGCenturyLinkModem #C4000LG #GreenWave By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sentiment Score 9. This gateway has 4.2 out of 5 stars on Amazon. 217. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. But, if you don't want the app, no problem you can use . Compared to WiFi 5, it delivers: About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer Features of the C4000 (All versions) Secure WiFi compatible. They will put in credentials in the GUI for you. It is a gateway device (modem/router combo) with IPv4 and IPv6 compatibility. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active.