netgear cm700 ethernet light blinking

Show: . A powered-on device is connected to the Ethernet port at 1000 Mbps. How do I perform a factory reset on my NETGEAR router? Manufacturer Resources For more detailed technical information, use the resources below. did the modem power off for 1min (actually let it sit 5min to see if it helped dissipate the capacitor charge in the modem). Ethernet Green A powered-on device is connected to the Ethernet port at 1000 Mbps. Select a product or category below for specific instructions. If you want to learn all about the varying colors . It will turn green once two or more channels are established. With NETGEARs round-the-clock premium support, help is just a phone call away. Preferablly, move the modem to right where the coax enters the home to prevent wiring in the home from being the issue. For a modem to be designed to behave this way seems odd. 3. We plan to address this issue in the next firmware release. Save money by avoiding rental fees. Venture Out Resort Panama City, The cable modem is offline. CAT6 is recommended. The orange color makes since the router you have is 10/100mb wired lan port so the fastest speed t can handle is around a 100mb and flashing of the internet light is normal it would be green if a 1gb lan port was used. Solid Green: None. I just looked at the manual for the CM400. A powered-on device is connected to the Ethernet port at 10/100 Mbps. No downstream channel is locked. Blinking amber. NETGEAR CM700 32x8 1.4 Gbps DOCSIS 3.0 High Speed Cable Modem Certified by Comcast XFINITY and Time Warner Cable, and More (7) Write a Review. LAN 1, 2, 3, and 4 (some models) Green. Insight Service: Content Filtering. When you turn on most NETGEAR routers, the Power LED lights amber while the router boots, and then turns white or green when the router is ready to use. Airport Extreme Gen 5 Slow Speed NetGear CM700. Click to enlarge. Beverly Shores Homes For Rent, Custom solutions that exceed your expectations for functionality and beauty. netgear modem: model CM400 TP-Link router: 450Mbps Wireless N Router service Comcast internet is functional (wifi and wired through router) all lights other than modem ethernet cable light show solid green when directly connecting modem to computer no internet service, unknown network. Please check your cable Internet service provider . 2. Off. Portland Interior Design | Kitchen & Bath Design | Remodeling, Copyright 2020 Pangaea Interior Design, Inc. | Portland, Oregon |, leading issues in economic development, 7th edition pdf, How Long After Taking Flexeril Can I Take Tramadol, Why Can't I Open My Inventory In Minecraft Bedrock, 9 Watt Led Bulb Equivalent To Incandescent. NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: To find the model/version number, check the bottom or back panel of your NETGEAR device. Step 11. LED descriptions: === Ethernet Green. As stated in my original post, it always blinks. Ethernet: Off: A device is not connected to the Ethernet port on the back. Check the line inside the home for damage, kinks, old/loose/corroded/cheap/bad connectors and remove them if there are. Move into your new, fully furnished and completed home bringing nothing more than your suitcase. Have the ISP check the signal and line quality UP to the modem. Hope this works for someone. Manufacturer Resources For more detailed technical information use the resources below. the ISP did not provision the modem correctly. A powered-on device is connected to the LAN port at 1000 Mbps. I just received the modem yesterday and got it and the router set up and connected to my new cable service. CABLE - Connects to the cable wall outlet. Was this article helpful? In general, when your Ethernet port has a light, there should be at least one blinking or one steady light when connected. Certified with Xfinity with speeds up to 800Mbps, Spectrum service of 400Mbps, and with Cox service speeds of 500Mbps. In almost all cases, the solid and flashing light rules are the same, but the colors vary by quite a bit. ETHERNET - Provides internet access to a single device. So, from a technical standpoint, this is apparently normal. Why is the modem's ethernet cable light flashing amber? For more information, see the following articles: Last Updated:07/06/2022 Yes If you use a different power adapter, your router might not function correctly. The LED color indicates the speed: white or green for Gigabit Ethernet (1 Gbps) connections, and amber for 100 Mbps or 10 Mbps Ethernet connections. This is the expected behavior of firmware V1.01.05 and it does not negatively affect connectivity or performance. Do I need a WiFi 6E router to use WiFi 6E products. The purpose of blinking is to indicate activity, to indicate that traffic is being processed. No downstream channel is locked. Once again, the Linksys system keeps it simple. Off. 2. Get information, documentation, videos and more for your specific product. no kinks or damages. Please change different cables. Steps to fix the Orange light on Netgear Router: Disconnect the router from the modem. No device is connected to the Ethernet port. Check the line for kinks, damage, cheap/bad connectors, loose connectors. Blinking Amber Ethernet port CM700. Certified with Xfinity with speeds up to 800Mbps, Spectrum service of 400Mbps, and with Cox service speeds of 500Mbps. Connect any WiFi router to this modem's ethernet port to support all your wireless devices. I see I ommitted a word in the first paragraph. No downstream channel is locked. About Blinking Light Cm500 Red Ethernet Netgear . Ethernet - Provides internet access to a single device. That blinking light can be any color; it doesn't matter. That was a couple weeks ago now and while I feel like we have LESS drops in speed it still seems to randomly drop to around 0.4Mbps for anywhere from 1 to 8hrs. User Manual When you turn on most NETGEAR routers, the Power LED lights amber while the router boots, and then turns white or green when the router is ready to use. Depending on the age and model of your NETGEAR router, the icons used for each LED may vary slightly from the examples shown in this article. Slow internet connection. If your are getting an amber light on the ethernet port or the network card of the computer, either the card is bad, the card is not connected properly, or that the card is not receiving a signal from the network. Power on the router. :p#.k? This high speed DOCSIS 3.0 Cable Modem gives up to 1.4Gbps download speed for streaming HD videos, faster downloads and high speed gaming. Ethernet Solid green: A powered-on device is connected to an Ethernet port. I've run speed tests and am getting what the ISP states as the speed of my service; actually, the speed is a little higher than the ISP-stated speed. I unplug the co-ax and then it starts back up on the ping, I can get into the gui, and the Ethernet light is solid green. The Ethernet port is processing traffic." Desktop and Notebook PCs, Wired and Wireless Routers, Modems, Printers, Scanners, Fax Machines, USB devices and Sound Cards, Windows Operating Systems (2000, XP or Vista), MS Word, Excel, PowerPoint, Outlook and Adobe Acrobat, Anti-virus and Anti-Spyware: McAfee, Norton, AVG, eTrust and BitDefender. Do I need a WiFi 6E router to use WiFi 6E products? they used good coax to the modem. Wait until the router is ready. Thank you for taking the time to respond. I have the Blast Pro! Buy NETGEAR Cable Modem CM700 - Compatible with All Cable Providers Including Xfinity by Comcast, Spectrum, Cox | for Cable Plans Up to 500 Mbps | DOCSIS 3.0 (Renewed): . Do you have a suggestion for improving this article? The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. The lights indicate the current status of your gateway. So, if a computer connected to the modem or router is off and, therefore, not trying to communicate over the internet, then the LED would remain solid. The NETGEAR documentation team uses your feedback to improve our knowledge base content. Yes Solid amber. Replace them if you do.Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. I've used modems and routers for 20+ years now and I don't recall ever using one that an LED status light would always blink. GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. What is the difference between WiFi 6E and WiFi 6? Modem ethernet cable light flashing amber, Re: Modem ethernet cable light flashing amber, Insight Service: Content Filtering. Ethernet LEDs. Advanced remote support tools are used to fix issues on any of your devices. You might want to try a factory reset to resolve your connectivity issues. Heres where it gets odd. This topic has been marked solved and closed to new posts due to inactivity. We are aware of an issue where the downstream LED on the CM2000 and CM2050V occasionally blinks. Share. If your router still isnt working, its firmware might be corrupt due to a failed update or a power outage during the update process. The spec sheets says that the WAN/LAN ports on this particular model only support 10/100Mpbs while the CM700 supports up to 1000Mpbs. Quick and easy solutions are available for you in the NETGEAR community. The NETGEAR documentation team uses your feedback to improve our knowledge base content. If the light blinked during actual internet activity in my network, that would make sense. Data Sheet (PDF) Search for More Articles I unplug the co-ax and then it starts back up on the ping, I can get into the gui, and the Ethernet light is solid green. Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box. To troubleshoot any connection problems, use the table below. Life Size Champagne Glass Prop, We hope you'll join the conversation by posting to an open topic or starting a new one. The Netgear C7000v2 has the following ports available on the back of the modem. The service includes support for the following: Protect and support your recent NETGEAR purchase. Blinking green or white. The NETGEAR documentation team uses your feedback to improve our knowledge base content. Most of the people who watch that forum are more likely to have experience with Cable modems and know how to work it better than those of us who follow this router forum. USB - Connects to selected client devices. 4. Modem: Netgear CM700 Upstream light on my modem should be a solid green. What's the user manual say about LED behaviors? No Nick Lowery Fredericktown Mo, Helpful. incessant amber light blinking for ethernet port, Re: incessant amber light blinking for ethernet port, Insight Service: Content Filtering. My isp (mediacom) says they can see that the line is live to the house. Manufacturer Resources For more detailed technical information use the resources below. Works with all major service providers. Wait for the Internet LED to stop blinking and light solid green. The blinking green light means that the modem is scanning for downstream channels it can use to connect to the ISP. Netgear CM700 Home Cox Netgear CM700 Contents [ hide 1 Details 2 Modem Information 3 Highest Service Level 4 Front View 5 Back View 6 MAC Address 7 Troubleshooting 8 Manufacturer Resources 8.1 Related Manuals Details Modem Information DOCSIS 3.0 Cable Modem 328 channel bonding To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3 . Report abuse Pensive Pundit. Ethernet LED. Blinking green or white. That covers the most common Linksys devices. 3 people found this helpful. This process might take up to 10 minutes. https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod What is the difference between WiFi 6E and WiFi 6? What is the difference between WiFi 6E and WiFi 6? But I have wifi connection. To troubleshoot any connection problems, use the table below. To troubleshoot any connection problems, use the table below. NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. If so, you have a ton of errors in your line/logs. Manufacturer Resources For more detailed technical information use the resources below. Make sure that you are using the power adapter that was included with your router. Wait for the Online LED to light solid green. NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: Product Installation; Professional Wireless Site Survey; Defective Drive Retention (DDR) Service; Learn More https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod What is the difference between WiFi 6E and WiFi 6? Do I need a WiFi 6E router to use WiFi 6E products. Start with removing any amplifiers, signal attenuators, or splitters from the coax.From there check the line for kinks, damage, moisture in the line.Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. This implies that the LED would stop blinking when the port is not processing traffic. Off. Yes | No Comment Reply One upstream channel is locked. Get information, documentation, videos and more for your specific product. To troubleshoot any connection problems, use the table below. Last Updated:09/21/2020 will keep you posted, i will get the modem connection status and event log later today after work. NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase. Free to use if you link back Solid white light is a 1000 Mbps connection. I removed any amplifiers and splitters which still did it. NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. 2018-07-03 09:47 AM. Solid green or white. Connect a device to the Ethernet port on the back. Power LED. 5. It happens when the rate is changing between high and low rates frequently. 4 Press and hold the button until you see the light pattern change on the front of the modem. How do I resolve amber LEDs or a blinking power LED on my NETGEAR router? CAT6 is recommended. 2. Dbs Executive Director Salary, The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. Blinking Ethernet light means that the port is transmitting information. The ethernet light, on the other hand, blinks amber ALL the time, even at night when my computer is off. I just find it a annoying. So, the modem has five LED lights on front. Amber. Last Updated:09/18/2020 | 3 LAN 1, 2, 3, and 4 (some models) Green. If the blinking Ethernet light bothers you, stick a sticker on it or paint over it with a marker. Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. A powered-on device is connected to the Ethernet port at 1000 Mbps. GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. That indicates that the reset is complete, and you can let go of the button. The cable modem is synchronizing with the cable provider's cable modem termination system (CMTS). If your upstream power level is at 58 dBmV or higher, an. Search: Ethernet Light Blinking No Internet. Get information, documentation, videos and more for your specific product. The power, upstream, downstream, and internet lights remain steady green during all my time using the new modem so far. Red-Green flashing light is an unstablity in the Powerline connection. Advanced remote support tools are used to fix issues on any of your devices. No light means that there is no current connection. The cable modem is sold by Newegg and comes with a 90-day warranty. What is the difference between WiFi 6E and WiFi 6? What is the brand and model of the host wifi router connected to the modem? [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate If your Power LED stays solid amber or blinking in any color, and your router isn't working correctly, see How do I resolve amber LEDs or a blinking power LED on my NETGEAR router? The Netgear CM700 DOCSIS 3.0 cable modem is down to $64.99 at Newegg as a refurbished unit. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. V1.01.05 and it does not negatively affect connectivity or performance. Was this article helpful? You can use a TFTP client on your computer to upload firmware to your router remotely, which might restore your router to working condition. Netgear downstream blinking no internet feminine legs guy how many reports does it take to get banned on fortnite. The service includes support for the following: NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. Power on the router. Thank you for taking the time to respond. Wait until the router is ready. Was this article helpful? All led are solid green and my internet is working again now. NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: To find the model/version number, check the bottom or back panel of your NETGEAR device. By chipbreak Ive bought a new microfilter and factory reset the router with no joy Internet light is off The HDHomeRun is attempting to obtain a DHCP lease Hold down the reset button and wait for the LED changes to a fast-blinking purple light Hold down the reset button and wait for the LED changes to a fast-blinking purple light. Do I need a WiFi 6E router to use WiFi 6E products. Thank you for taking the time to respond. This is a very inexpensive price . The lights indicate the current status of your gateway. | With NETGEARs round-the-clock premium support, help is just a phone call away. The extender is powered on. <<<<< Blinking green or amber. See more "cable modem " In stock. No Blinking green The cable modem is synchronizing with the cable Internet provider's cable modem termination system (CMTS). The service includes support for the following: NETGEAR and non-NETGEAR network devices. Off. Again, the blinking of the ethernet port LED never stops, whether I'm using the internet or not. If you get a ISP speed package thats over 100Mpbs, you'll never see higher speeds with this router. Why Can't I Open My Inventory In Minecraft Bedrock, Be sure your using good quality RG6 coax cable up to the modem. Do I need a WiFi 6E router to use WiFi 6E products? I plug the coax back in (after I had already unplugged it), plugged power back in, plugged the Ethernet in and I can get maybe 15 pings on it, and can get to the web gui for maybe 10seconds. Netgear Cm500 Ethernet Light Blinking Red Use the MM1000 to connect your router to an HDTV, computer, game station, wireless extender, or other device with an Ethernet port. POWER - Connects the device to the power adapter. Yacht Rock Radio Channel In Car, What do the LEDs on my NETGEAR Was this answer helpful? We plan to address this issue in the next firmware release. 9 Watt Led Bulb Equivalent To Incandescent, Our whole-room designs and space planning make the best of your homes potential. I'm connected to a NetGear CM700 modem Do you have a suggestion for improving this article? Please check your cable Internet service provider . I purchased a Netgear AC1750 C6300 WiFi Cable Modem today. 4 1. Why is the downstream LED on my NETGEAR Multi-Gig Speed Cable Modem blinking? Yes If the Power LED does not turn white or green, or stays blinking for an unusually long time, then your router might have a problem. Solid: A powered-on device is connected to the Ethernet port. Locate the HFC MAC ID. When the cable modem comes online, the Online LED stops blinking and lights solid . Im having issues with my cm700 and connections to my ISP. This topic has been marked solved and closed to new posts due to inactivity. When the cable modem comes online, the Online LED stops blinking and lights solid . So I've got a Gen 5 Airport Extreme (A1408) that's supposed to have gigabit WAN/LAN ports but I can't get more than ~90 Mbps out of it, either wired or wireless. Nov 21, 2022, 2:52 PM UTC pusheen bookbag is john fetterman a trust fund baby suicide awareness ribbon quikcrete countertop mix baseball draft simulator . Solid green light: means that the connection is good to go. Hi everyone. Ucla Traditions Reddit, If you use Ethernet cables to connect devices to the LAN ports on your router, disconnect them all and see if the router boots normally. Connect a computer to the router. 1Gbps Max download, DOCSIS 3.0 (CM700) 1Gbps Max download, DOCSIS 3.0 (CM600) 680Mbps Max download, Voice, DOCSIS 3.0 (CM500) If the Power LED does not turn white or green, or stays blinking for an unusually long time, then your router might have a problem. Depending on the manufacturer, each light can have a different meaning and color like green, orange, yellow, and red. A single point of support around the clock. Blinking green: The Ethernet port is sending or receiving traffic. This topic has been marked solved and closed to new posts due to inactivity. Article ID: 000060399. did the modem power off for 1min (actually let it sit 5min to see if it helped dissipate the capacitor charge in the modem). We hope you'll join the conversation by posting to an open topic or starting a new one. Get information, documentation, videos and more for your specific product. Garner State Park Cabins For Rent, Search: Netgear Cm500 Ethernet Light Blinking Red. With NETGEAR ProSupport for Home, extend your warranty entitlement and support coverage further and get access to experts you trust. Blinking green. 2. . people found this helpful in last 30 days. Blinking Green: None. Solid light means a connection between the devices. netgear cm1000 ethernet light blinking. when directly connecting modem to computer no internet service, unknown network. I meant to say, "'But, this does not happen" instead of "But, this does happen." The endless blinking is meaningless and not what I want to see in a network device. Then after that 10seconds, bam, the ping dies, I cant get in the gui anymore, my computer says its connected but the Ethernet light starts flashing green at a consistent speed. Wait for the Internet LED to stop blinking and light solid green. For more information, see What is a network loop? Select a product or category below for specific instructions. The light will be in this state when the modem is starting up. Improve your network security Webinar 3/17 11AM PST. Plugged back in the Ethernet cable and no more flashing red and green light for the 'powerline led'. But, not so with Netgear CM400. The cable modem is synchronizing with the cable provider's cable modem termination system (CMTS). the ISP did not provision the modem correctly . Off: No device is connected to this Ethernet port. Amber A powered-on device is connected to the Ethernet port at 10/100 Mbps. But, this does happen. . 1)if the Ethernet is on, it's very likely that the cable is not a standard cable. Do you have a suggestion for improving this article? The cable modem supports the assignment of IPv4 and IPv6 addresses by Comcast Xfinity. Desktop and Notebook PCs, Printers, Scanners, and more. The cable modem is online. The extender is booting. Off: The 5 GHz WiFi radio is off. If there is no internet connectivity, there is an issue with your modem or the ISP. I am able to get to the internet from my desktop with no problem. What do the LEDs on my NETGEAR router mean? 1996-2023 Terms and Conditions Privacy Policy, Discover superior performance and range to cover your entire home with the latest. Last Updated:09/18/2020 | Article ID: 000060399 Was this article helpful? Hardware and Internet Setup 1 The NETGEAR CM400 High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 340 Mbps.1 The cable modem is certified by all major cable Internet providers. This is the expected behavior of firmware V1.01.05 and it does not negatively affect connectivity or performance. GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. Quick and easy solutions are available for you in the NETGEAR community. Blinking green or amber. What's the user manual say about LED behaviors? Netgear C3700 Support Netgear C3700 Share or Print This Article Details Troubleshooting The lights indicate the current status of your gateway. To power cycle your home network, you must turn off all of your networking devices and then turn them back on. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate Yes This topic has been marked solved and closed to new posts due to inactivity. Select a product or category below for specific instructions. Wait for the Internet LED to stop blinking and light solid green. Netgear CM700 Netgear CM700 Details Troubleshooting The lights indicate the current status of your gateway. 2019-08-03 12:10 PM. With regard to the status LEDs on the front, specifically the Ethernet LED, it says, "Blinking green or amber. Off. 5.0 . Thank you for taking the time to respond. Thanks Searay, so blinking amber or green means processing traffic, amber insinuates 10/100 Mbps speeds That answers my questions What is the difference between WiFi 6E and WiFi 6? Fiber or ethernet cable is broken. the connection was saying in progress. Only one port is active at a time. Article ID: 000062292. This process might take up to 10 minutes. I unplug the co-ax and connect to the modems web gui after a reboot and it stays stable until I reboot it again (10min tested stable). 350 East Plumeria Drive San Jose, CA 95134 USA September 2016 202-11665-02 High Speed Cable Modem Model CM1000. We plan to address this issue in the next firmware release. 2) if the Ethernet light is not on, please go to Reason 3. Reset - Use this button in the unlikely event that you want to . A powered-on device is connected to the LAN port at 1000 Mbps. Article ID: 27477. If cable is OK and modem reset does not work, contact Customer Support. they used good coax to the modem. Ethernet LEDs The LED color indicates the speed: white or green for Gigabit Ethernet (1 Gbps) connections, and amber for 100 Mbps or 10 Mbps Ethernet connections. I unplug the co-ax and then it starts back up on the ping, I can get into the gui, and the Ethernet light is solid green. Only one port is active at a time. This high speed DOCSIS 3.0 Cable Modem gives up to 1.4Gbps download speed for streaming HD videos, faster downloads and high speed gaming. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. The Power LED is on the back of the extender. 1996-2023 Terms and Conditions Privacy Policy. 1996-2023 Terms and Conditions Privacy Policy. For more information about how to set up your router, see the The NETGEAR CM600 Cable Modem provides a connection to high-speed cable Internet with speeds up to 960 Mbps.1 The cable modem is certified by all major cable Internet providers. Have the ISP check the signal and line quality UP to the modem. How do I upload firmware to my NETGEAR router using TFTP on Apple macOS? With a Netgear switch, a blinking light means that your connection is active. Amber. Martha Levinson Net Worth, NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: To find the model/version number, check the bottom or back panel of your NETGEAR device. Knowledge Base Articles 4. NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase. If I had known about this, I might have bought a different router. The cable modem is offline. For more information, see What do the LEDs on my NETGEAR Type of ethernet cable. Provide them the MAC ID when asked; if there is not a global outage, they will review your uplink signal history .