splashtop mouse not working

Solution 1. Sometimes an error message will appear, and sometimes it wont. Sadly this doesnt work for me. Sorry JR Im still on my learners plates when it comes to Mac . my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. RDP is NOT open to the Internet in general). Therefore, your recommendation of "Cant you just use VNC or something similar?" It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Is there a bug report with microsoft we can upvote to get this fixed? Use the table below to navigate to it. Launch the file manager from the control bar. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). I only can click the "(Console) - Connected" session. Im using Windows 11. Solution 6. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. The cursor only appears while in the ribbon. This is what fails at my client's office to their Win 7 computers. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Want to give it a try for yourself? "Splashtop wont let me connect at the same time as an end user!" In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. All i did was google remote desktop mouse pointer disappears and this article showed up. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! Automatically lock remote computer when disconnected. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Before doing anything, make sure the issue isn't a temporary one. Click " Apply " and then " OK ." A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. We all make mistakes like YOU did. QED. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. This does work in LogMeIn, TeamViewer and GoToMyPC. I'm a freelance writer specializing in technical communication. Splashtop remote access and remote support solutions. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. THAT is why your response frustrated me.Gregg. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. @phlyx This is a common problem is being solved. Tap to run the Splashtop Business app on your device (in this case an iPad). I'm checking with support team. stay tuned thanks. Where have YOU been all my life? comes to mind. I hope this works Ill know in a few hours/days. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. I'm excited to be here, and hope to be able to contribute. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. Expand the virtual display to a full screen mode. THANK YOU for sharing. Sound Choice to output sound over the remote connection only, on this computer only or both. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams not really a solution but can help debug/address the issue. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Why the BIG DEAL you made out of it? The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Sadly, 720px is the highest resolution currently supported by the driver. Step 1. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Splashtop Personal app introduction; Hot Topics. A relatively new entry into the crowded genre is Splashtop Remote Desktop . This topic has been locked by an administrator and is no longer open for commenting. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Thankfully the fix is a pretty simple one. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Addicted to coffee. Have you installed the latest streamer and application? Turn ON the "Show offline computers" option in Settings. Thanks! Fixed Windows 10 Remote Desktop mouse issue. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. USEFUL. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. Thank you so much for having rescued my life. If this still doesnt work, try running an older version of the app. 1. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Please note: This may reposition your desktop icons. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Supports Windows, Mac, and Chromebook. Today I finally had time to google wtf made the cursor disappear. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. (Mine shows disabled if I use the function key to disable it- surprise..:)) Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Please note: You can switch the setting back to extend these displays upon returning to the office. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. This topic has been locked by an administrator and is no longer open for commenting. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. After they install and run the app, the experience is the same. and was challenged. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Then via the Browse button below select the cursor file beam_r.cur. In the sample illustration below, it is shown as enabled. Click Display adapters to expand. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. You should see a prompt to pair your mouse. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Step 2. Mouse pointer disappearing when using splashtop for extended display. First noticed this behavior after logging in with splashtop. console session, and then switch to the RDP session, then Splashtop & RDP On my way to go nuts during a technical emergency during the crismas. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! After that, all you need to do is plug in your mouse and it should start working! Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Seem like what you have done in the video is exactly as described. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Our team reviewed the video. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. "Exchange crashes on install" can you use kerio? There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Many other remote control solutions do not have this security feature. Change). vice versa. Cant you just use VNC or something similar? Welcome to the Snap! My i.t dept had no idea how to fix this. Follow the prompts to update the driver if prompted. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. I even got suggested to get a new mouse. The Current Sessions list shows you currently running sessions under your account. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Solution 2: Relaunch Elements Organizer Close Elements Organizer. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Did you seriously think I was unaware that other remote support tools exist? The first thing to check is whether the computer and the operating system is not responding as well. You need to hear this. The standard pointer remains visible regardless. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. was IRRELEVANT to this specific issue. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. To approach a computer remotely, it must first be set up . Step 3. GUEST or HOST! Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. I have a system with me which has dual boot os installed. Thanks Gregg. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Change), You are commenting using your Twitter account. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. Our team reviewed the video. Most often, users will receive a black screen upon opening the app. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. Thanks for not making a long winded explanation and simply getting to the fix. Step 2: Tap the power button to turn it back on. Remote Mouse Free. (LogOut/ The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. Launch the app on your PC and choose " iOS " and then " USB ". By continuing to use this site, you agree to our cookie policy. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. Sound like it is working. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Seem like what you have For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. Users can even execute this via a remote session while connected with Splashtop. Step 4. 4. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Options are to Reject after the request expires, Allow after the request expires, or Off. 0 Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Go back and read what I posted about the Exchange scenario. However, it is not a default/standard feature included with all Splashtop plans. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. (LogOut/ As you try to remote in using Splashtop into the console session, the RDP will disconnect. Thanks for the comment made me laugh and glad it helped end your frustration. Operating system not responding. Simply locate the device you need from the list, and click the Connect button beside the device's name. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. Click Continue to hide the hints and view the remote computer screen. If so, you may need to enable an HID emulator. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Wait for Windows to detect the mouse again once the installation is complete. 4. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. Brilliant! If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Keep pressing and holding for up to 10 seconds (until the device turns off). Choose Uninstall. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. and was challenged. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question or I've also had a blue remote screen, but can see the mouse moving. If the problem were to persist and you needed something to help you i said "can't you use VNC?" Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Holding down a click is like holding your finger down on the device screen. Keep your computer ON and make a successful connection, then shut down your computer (power off). My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. Thanks a lot There were many other solutions on net, but yours was perfect. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. I have posted useless answers to others' thread before when I misinterpreted their issues. Your daily dose of tech news, in brief. You can edit the tracking speed, edit cursor size and color, and more. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. To fix the issue, uninstall that update. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. OMG! Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. "Cant you just use VNC or something similar?" In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Click Start, click Control Panel, and then double-click System. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Perhaps Mark from Splashtop may have an answer. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks Gregg. Id definitely like to hear of a permanent solution to this as its damn annoying. Your mouse should now be connected! Copyright 2023 Splashtop Inc. All rights reserved. 1 Comment actions 0 BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue?