Monday 26 December: Closed We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Find Reviews. We are remunerated by commission for the arrangement, service and renewal of Wishing you all the best for the future. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. The advisor was very helpful and explained the various options available. Despicable service from dishonourable people. My mum had a fall abroad and broke her neck. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Dear Eric,Thank you for your 5 star review. They have made a bad situations 10 times worse. Policy came through as expected. - Calling from within the UK: 0333 014 4512
Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Get in touch with us if youd like to make multiple changes to your policy. Still requesting further information whilst she was on her death bed. Jo Phelps Have a fantastic holiday. a:hover, As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Then like us on Facebook and follow us on Twitter. You will receive a written acknowledgement within 5 days of raising your complaint. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. No support from customer service managers. a:active{ }); "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Anyone can write a Trustpilot review. Grandchildren did not have to suffer for me.
Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. The calls are non stop , its very busy and mentally exhausting . Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Dear Anne Parry,Thank you for your 5 star review. A lot of pressures, every second of your day is reviewed! Not happy. A company who has to bang on about diversity isnt a diverse company. Anyone can write a Trustpilot review. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. left: 0 !important;
I applied online. Tuesday 27 December: 9am 5pm Worst company I have worked for and hope people take this review in and understand you will be another number. The process took 1 week. Unhappy with your Staysure experience? _W.storeCurrency = "GBP"; - Monday - Friday: 8.30am - 8pm
if(document.createEvent && document.addEventListener) { If youd prefer to speak to a member of the team on, please call us on:
}(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Thank you for posting a comment. Please can you email
[email protected] with your contact details in order for us to investigate your complaint further. There was a slight downside of having to wait for about 10 minutes. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Fantastic service with a lovely consultant. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Thank you for posting your feedback and for recognising we have fantastic people in the business. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Wed like to take this opportunity to wish you success in the future. You deserve to be treated better especially for what youre getting paid. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you need more help, please visit our FAQ Help Centre. We hope this will continue to inform and provide insight to our employees on the decisions we make. . Staysure is a trading name of TICORP Limited. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Consumer guides, newsletters, surveys and more! We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. It goes against our guidelines to offer incentives for reviews. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. .galleryCaptionInnerText {} .fancybox-title {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Have a fantastic holiday. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. My bugbear with insurance companies is the usual interminable wait for queries to be answered. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Search job titles.
Application. The calls are non stop , its very busy and mentally exhausting . function initCustomerAccountsModels() { Average Interview. I got an online quote and with no warning it increased in 1 minute by about 40. Resolver is a totally free service that you can use to complain effectively. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Thank you for your feedback. I hope my friend who recommended me gets her 10 bonus !!! Saturday: 9am 5:30pm You can see if your question is answered in our FAQs below or you can contact us today. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. 2730-055 Barcarena, Customer Services Department text-decoration: none !important; The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Many thanks. .mobile-nav .icon-caret { } Dear Denis Kumm,Thank you for your 5 star review. Staysure 7 Nov 2022 - Remote Customer Service Representative . .wsite-image div, .wsite-caption {font-size:18px !important;} I started at Staysure as a sales agent nearly 6 years ago. Well always be on hand with guidance and support to help you get the results youre looking for. These can take up to 7 working days to get to you. You need to sharpen up the verification/activation mechanism. I would like to reassure you that Staysure take all feedback about our products and services very seriously. No progression here unless your good friends with the senior management. Here are 8 tips for writing great reviews. Happiness score is 39 out of 100 39. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Also, for some of our insurers we may receive a profit share payment if they He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. var STYLE_PREFIX = 'wsite'; In the 4 years I was there I hit some sort of bonus each month. Have a fantastic holiday. The operator was very efficient, helpful and knew his business. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. document.documentElement.initCustomerAccountsModels++ .blog-header h2 a {} If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. We recognise that everyone has ups and downs in their lives and we are always there with support. Not a good experience. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Date of experience: March 13, 2016 #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} But I am still waiting for the activation email. Thank you for choosing Staysure. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. a:link, Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Do you agree with Staysure Travel Insurance's 4-star rating? If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Companies can ask for reviews via automatic invitations. I dont know what Id have done without them. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Were available during the following times:
2 Staysure Customer Service interview questions and 2 interview reviews. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Worked for this company and had a bereavement. We use dedicated people and clever technology to safeguard our platform. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. } If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. n 71 Edifcio D 2 Dt, Queluz de Baixo If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Having problems? So you can be confident that youve got the right cover, thats tailored just for you. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Have a fantastic holiday. Staysure is a trading name of TICORP Limited. My mother was diagnosed with terminal cancer after taking a policy out. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. I was trying to pay for a quote with them kept waiting for over a day to pay. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. There are also plenty of opportunities to develop into other area and for promotion. I always use Staysure for holiday insurance. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Dear Mr Brennan Thank you for taking the time to leave a review. Free interview details posted anonymously by Staysure interview candidates. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind.
You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. .wsite-product .wsite-product-price a {} A very unfair company. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. - Sunday: 10am - 4pm. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We will do everything possible to ensure that you receive a high standard of service. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. When is a time you've been in a difficult situation and how did you solve it? We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Thank you for posting your comments. Have a fantastic holiday. This took 9 months to claim back!!! .galleryCaptionInnerText {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Have a fantastic holiday. Interview. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. #wsite-title {font-size:36px !important;} Used chat and phone. It was my aunty and they told me its not compassionate. So you can be confident that youve got the right cover, thats tailored just for you. } else if(document.documentElement.initCustomerAccountsModels === 0){ I think it may be that I included the symbol. They take your money easily but getting help when you need it is a different story. policy. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Find out how we combat fake reviews. (function($) { I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. We also ensure all reviews are published without moderation. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); The Embassy were amazing. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Check out what 252,969 people have written so far, and share your own experience. Have a fantastic holiday. right: 0 !important;