A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Also, it was pointed out to us that the flooring had already been repaired prior by someone. 2016 Freedom Elite 28H with a Axxera radio. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Television. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Exterior 32" TV. How can these issues that were reported to Thor when our coach was new, now be null and void? Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Number Of Radios. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Message. Save your favorite RVs as you browse. Watch on. Attached 75 watt solar panel. ** Day 2 we tried using the microwave again. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. At this time Im satisfied that they Thor Motor Coach has reached out. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. This allows the radio to run with the ignition key off. . It was a pleasure dealing with all of you. can discuss the resolution. Hello all, new to the forum and a first time RV owner. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? CD Player. Why not the flooring costs? Message. VIN #*****************. Save. This Class C is located in Mesa, Arizona and is in good condition. Need advise, had a shop replace house battery and repair inverter. 40,000 miles. 2019. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Complete this form and we'll contact you with our wholesale price. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. ********************************* became Retail Warranty Supervisor in April of 2022. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. 1 of 26. Which we received no assistance. Well guide you through the process. We pay our bill every month We were told to take to ********* ** or *********. You may also call **** at ************ for them to better assist you in finding service. The owner listed is **************************. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. This is an independent, unofficial site. Then to ********* in ****. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. The retail declared our previous response as satisfactory, see below. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. The other is a inline fuse, wired off the use,store relay battery lug. {priceLabel}: **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Built-In Skylight. New to RVing? I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). It is the original claim. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. THOR AXXERA RADIO.not working??? Then click on the manual name to download. The same way they want they money on time, Included my vin number thor vegas **** 2022. And we are akready receivng customer no assistance. Listed 27 weeks ago in Cass . BBB Business Profiles generally cover a three-year reporting period. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Look in house battery compartment. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. 15 amp. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. When searching for a service center make sure to use the filter option. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. 2022 Thor Freedom Elite 24HE. The best of Class A amenities and more power than a Class B. It drops down over drivers head onto safety pins. Non-smoking and pet-free. The slide ran very slow, it always seems too. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. We purchased a new 2019 *********************** **** Motor Coach in May 2019. can provide videos and pictures. We have been diligently working non-stop to get the flooring and heating breech issues resolved. He was so laid-back and his knowledge was extensive on the motorhome. For a better experience, please enable JavaScript in your browser before proceeding. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. As stated previously, we are well aware that the coach is now off warranty. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Based on the pictures provided to us, there is no repair to be made. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. After getting back both radios not working. Another for $6,500.00 from *************** in ***********, **. Plus tax, title and license. Planning pet-friendly trips can be ruff when you don't know what to pack! MSRP Price: $157,576. Then ***** struck, with travel restrictions in place. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. The RV is a Thor ******* **** 2019 and the vin#*****************. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Not just one but every single seat in . Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Of course, at our expense. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. I bought a brand new Thor Hurricane 35M. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. We reached out to Thor and la mesa and they say its our problem. This is Thors final offer as it has been stated multiple times. Thanks for the replies. Generator in photo not included. Satellite. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Jumping through hoops. Plus tax, title and license. Tristen should have the additional documentation in his inbox this evening 12-11-2022. This has all been dragging on for far too long. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. 40 gallon fresh water tank. Couch framing falling apart from 1in screws being used. Number Of Discs. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Mechanic's Assistant: What year is your Chassis? Need advise, had a shop replace house battery and repair inverter. ", VIN # ****************. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! See us for more details. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Surround Sound. Mr. ******** needs to arrange pick up with the **** dealership. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Stock #46257. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Largest Family-Owned RV Dealer In The Nation. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Call 248-662-9910 or fill out the contact form to learn more. good-will offer. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Mechanic's Assistant: Are you fixing your Chassis yourself? Speaker Location(s) Interior / Exterior. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. Read full answer We have pictures we can send if you want. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. Mercedes-Benz 10.25 in. in fuel costs), then **** will kindly deduct the $2,000. It's been non-stop. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. purchased in July 2022. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Stock Number {stockNumber} {priceLabel} {msrp}. Stock Number This is NOT a new claim. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Who never came back to do the work. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Both radios are powered from a 15 amp fuse located in the power center under the bed. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved.