trugym customer service

Your experience matters. Very unprofessional! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. beyond me , they have sullied their name. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Join the 268 people who've already contributed. This hasn't happened and all attempts to contact them regarding this is being ignored. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. typical!!!! Worst customer service ever have not had one reply to my messages or calls!! But no way to resolve it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Head office: [email protected] Customer Services (direct debit): [email protected] Parmjit Singh: [email protected] / [email protected] Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was asked if Id like to suspend or cancel my membership. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. However, you are likely to be ignored. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Good luck TruGym you are going to need it! I know several members have request a standing calf raising machine. Join the 263 people who've already contributed. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Staff were non empathetic and unhelpful following the incident. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Correction: non-existent customer service. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Good day, I have just renewed my contract after 15 months. They put on load music then procede to shout over it. I signed up back in August, waiting absolutely ages for it to open. Here are 8 tips for writing great reviews. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Save your money, go elsewhere. Staff are really friendly but could be more helpful to newcomers. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. I've had an amazing time going to this gym. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I think the gym is great but some of the free weight equipment is getting a little tatty and old. why would you not notify any body ? I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. I have been trying to contact them for a refund for months and have been completely ignored. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Dreadful management of memberships Id avoid this company and invest elsewhere! We use dedicated people and clever technology to safeguard our platform. This seems to be the case for all former members not just me. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Been coming here for many years and have always found the staff very pleasant and welcoming. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. For example, you can easily set up automatic payments, so you're never late. Companies can ask for reviews via automatic invitations. Most of the equipment is very old and remains unfixed for long periods of time. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. I choose at this time to cancel our memberships and truGym continued to take money from my account. | Read 41-60 Reviews out of 258 Published on: January 2, 2023. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. I find I spend more time on looking for the weights I need and connectors rather than actually training! For the price per month, this is a great gym, it has everything u need and more. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Find out how we combat fake reviews. This gym offers friendly staff with excellent personal trainers. A wide variety of equipment to suit your personal needs. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. because of this I was able to cancel my contract. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! The most important rule in providing excellent customer service is to be friendly. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I use both the free weights, machines and also classes. Every message I had left was not responded to directly by the manager. The changing rooms are always clean and the same for the showers! From my experience and many others on the web they dont respond. Awful!! Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. How many stars would you give TruGym? Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. kept it quiet from staff aswell ! Needs airing conditioning throughout the gym. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? In the first instance contact your local gym. i havent seen the gym manager, i dont know even if she exists, just heard there is one. But I suppose you get what you pay for. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. The Gym is crowded all the time. Don't trust the staff at face value. We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. kept it quiet from staff aswell ! The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. No warning, no contact via letter or email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After a few weeks of this i started to get upset. How many stars would you give TruGym? Companies can ask for reviews via automatic invitations. All of the members that I have encountered at the gym were very supportive and helpful. Would definitely recommend to a friend especially with the ladies only facility. Plus side, plenty of cardio equipment. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Your experience matters. This week i have attended a tone class and a body pump, both were identicle. I'd be in two minds about renewing my membership next year. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Absolutely shocking customer service. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. | Read 61-80 Reviews out of 237 | Read 241-245 Reviews out of 245 Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Staff members were a mix bag. I have been trying to contact them for a refund for months and have been completely ignored. Not helpful at all. Broken equipment takes a long time to be repaired. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. BUILD A PERFECT RESUME. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! We use dedicated people and clever technology to safeguard our platform. Trugym Chathamarrrgh!!! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. | Read 41-60 Reviews out of 241 It does seem that there are other members who have also not been refunded. Head office failed to respond to emails! So far, an excellent option for a gym considering the membership prices are cheap. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. | Read 21-40 Reviews out of 266 Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. This happened on several occasions making me again not really want to use the pool and steam room. A positive and social environment to train and meet people. Pool full of screaming kids. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Staff on the phone where rude and abrupt and not helpful at all. So unprofessional. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. so you can relax after your workout. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. How many stars would you give TruGym? A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Your experience matters. Highly recommended. The gym had closed down suddenly in November 2021 and hasn't provided a refund. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. They are now pursuing me for 234 claiming I never cancelled. Friendly staff always happy to help. there are no fitness classes like totally shredded in the evening. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. The changing rooms are always clean and the same for the showers! No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My branch shut down down and I never received a membership refund. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. 2023 Trustpilot, Inc. All rights reserved. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. You can never get a response from customer service. Your experience matters. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The Stockton site seems to be run on a shoestring. Totally disgusted with the service offered with no thought or effort of building a customer relationship. | Read 261-266 Reviews out of 266 | Read 101-120 Reviews out of 258 Poor customer service and conflicting information provided by staff! Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. | Read 61-80 Reviews out of 255 The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Thanks. This gym is great! Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? The management are useless and very unfriendly. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. If you are looking for fluffy towels and a 5 star experience this is not your place. The floor is never cleaned properly and the water dispenser has mild on it. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Absolutely shocking customer service. Even a reminder email could have helped, Never join this gym, Its not good. If you want a real Les Mills class, or any customer service, go to another gym! Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. All rights reserved. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym!